1)INVENTORY DELAYS: While most items ship within 2-7 days, some items may need to be transferred into our inventory which may cause a delay in shipping by up to 1 to 2 weeks, and possibly beyond for pre-arrival orders. If your items are time sensitive, please reach out to us and let us know what date you need them by. If you do not reach out, we will assume your shipment is not time sensitive, and we will ship the items as soon as we can. If there is a significant delay, usually beyond 7-10 days, we will reach out to you with an estimated ship date. Please note that orders placed around holidays will be delayed further due to business closures at our supplier's warehouses and FEDEX closures.
2)WEATHER SHIPPING DELAYS: By default, we do not ship where temps are above the mid-70s or below 20 degrees, especially if it is a longer than 1 day shipping time. Hot and cold weather can potentially damage wine. If temperatures are too warm or cold to ship, we will hold the wine free of charge in our temperature controlled space until it is safe to ship. We can however, ship in any weather with your approval. If you need the wine and can not wait, please contact us to proceed with the shipment or upgrade shipping. If you decide to ship in hot weather, you assume responsibility for any damage that can incur due to shipping in summer temperatures.
3)DELIVERY INSTRUCTIONS & CANCELLATIONS: Someone 21 or older will need to be there to sign for and receive the package. If no one is there to sign, Fedex will make 2 more attempts to deliver, then it will be held at a fedex location for pickup for a few days. If it is not picked up, it will be returned to us, and shipping will not be refunded. Extra shipping charges will apply to have the package resent to you. Any orders cancelled are subject to a 20% restocking fee.
4) SHIPPING WINE: If wine is shipped to you, we contract with a 3rd party carrier (FEDEX) who will ship wine that you have already purchased. Ownership of any wine that THE CELLAR D'OR sells changes hands at the time of purchase in the state of New York and is subject to sales tax in this state. By requesting that your wine be shipped to you, you are authorizing us to engage a common carrier to deliver your wine on your behalf. THE CELLAR D'OR is not responsible for any breakage, theft or damage of wine by said common carrier. In the case of a loss, theft, or breakage issue, we will work with you to recoup the loss and issue a refund. FEDEX will cover up to $100 of your package value, and in the cases of costlier shipments over $100, your package will be insured. We make no representation to the legal rights of anyone to ship or import wines into any states outside of NY. You, the buyer, are solely responsible for shipment of alcoholic beverage products and assume all obligations for compliance with your state's laws.
5) SHIPPING CHARGES: We do not profit on shipping. All shipping charges cover the costs of styrofoam OR pulp wine shippers (these are custom shipping boxes we buy to keep your wine safe in transit), packing tape, 3rd party carrier charges, and nominal labor to pack and deliver your wine for shipment to the 3rd party carrier. Shipping charges are more on smaller quantity orders, as FEDEX has a base rate they charge for ANY size shipment. The more bottles you order to fill a case of 12, the better your cost per bottle becomes.